Privacy Policy

If you wish to make a complaint regarding how we have handled your personal data you can contact our Data Protection Officer Patrick Dorrian who can be contacted on patrickdorrian@sperrin.net

Sperrin Law Ltd is registered ICO with the under registration reference ZA222647

Your personal data is collected from you, processed and stored by Sperrin Law Ltd in accordance with the General Data Protection Regulations (GDPR) and the Legal Aid Agency (LAA)/ Solicitors Regulation Authority (SRA) rules. Only the absolute minimum amount of data is collected and is restricted to basic information required to complete ID checks and financial checks, for example if we are applying for Legal Aid on your behalf. Such information is name, date of birth, national insurance number, gender, address, marital status, spouse/partner (if applicable), ethnicity, disabilities, welfare benefits and income details. Other personal data may be processed dependent on the nature of the retainer.

The reason for requesting this information is exclusively for the purpose of Sperrin Law Ltd to perform a service on your behalf. This is the lawful basis for collecting your personal data.

Sperrin Law Ltd have robust systems in place in order to ensure your personal data is retained and processed securely and as such take all reasonable measures to protect your data such as firewalls for electronically held data and secure off site storage facilities for the retention of paper based data. By the nature of the retainer the firm will be required to share your personal data with counsel/experts/non legal experts to obtain advice and assistance, translation agencies, and contracted suppliers who are under contract with us or have their own satisfactory privacy policies. These privacy policies will impose responsibilities on our contracted suppliers to process personal data only for the purpose it was provided to ensure its safe keeping, not to share with any 3rd party without written instruction and for that data to be returned upon request. Written agreements to this affect are in place with the firm’s IT provider, storage provider and our preferred outsourced interpreter supplier. In addition, the firm may be required to share client’s personal data with external auditors or our regulator i.e. The LAA, Lexcel, SRA, Information Commissioners Office etc and any disclosure required by law or regulation such as the prevention of financial crime and terrorism funding and other members of the Criminal Justice System.

We are required to keep your personal data for a minimum period of 6 years from the conclusion of your matter in the event that you or we need to reopen your case for the purpose of defending complaints or claims against us.

Under GDPR 2018 you are entitled to request a copy of your personal data that we hold. This is known as a Subject Access Request. If you wish to make a request please contact the person that is dealing with your matter. We will provide you with a copy of your file containing only your personal data and will not include associated documents that contain your personal data.

Personal data requested will be provided to you free of charge within one calendar month of the request providing the request is not unfounded, excessive or repetitive. Under these circumstances Sperrin Law Ltd reserve the right to refuse a request with the reason(s) being explained to you.

Complaints Procedure

We aim to provide all our clients with an efficient and effective service and are confident we will do so in this case. There are occasions, however, when communications break down which can cause difficulties to arise.

We do have a procedure for handling complaints that clients may have. If there is any aspect of our service with which you are unhappy, you should initially tell the person dealing with your case. If after discussing the matter with that person the difficulty remains unresolved, you should set out your complaint in writing, to:

Mr Patrick Dorrian (Managing Partner)
Sperrin Law
Tallis House
2 Tallis Street
EC4Y 0AB

Mr Dorrian is the Partner assigned at first instance to deal with any complaints. He will contact you to discuss the matter once he has had the opportunity to consider your file with the member of staff who has been dealing with it. This can include a complaint about your bill.

You also may have a right to object to the bill by making a complaint to the Legal Complaints Service or the Office of Legal Complaints, and/or by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974.

If all or part of a bill remains unpaid, the firm may be entitled to charge interest.

You may obtain a copy of our Complaints Procedure from any of our offices or it can be sent upon request.
You have the right go to the Legal Ombudsman (LeO), if you are still dissatisfied at the conclusion of our internal complaints process.

The Legal Ombudsman (LeO) contact details are:

  • PO Box 6806, Wolverhampton WV1 9WJ
  • 0300 555 0333 (Telephone)
  • enquiries@legalombudsman.org.uk (E-mail)
  • http://www.legalombudsman.org.uk (Web site)
  • +44 121 245 3050 (Calling from overseas)

TIME LIMITS ON COMPLAINTS TO THE LeO

Ordinarily you must refer the complaint to the Legal Ombudsman within 6 years from the act or omission complained of or; 3 years from when the complainant should reasonably have known there was a cause for complaint.

If you would like to learn more about how Sperrin Law can assist you please get in touch using either the contact details below or the form provided.